1. When will my order ship?

Orders received by 11 am CT, Monday-Thursday, will ship the same day. If your order is placed between Thursday (after 11 am CT) – Sunday, your order will be sent out on the following Monday.

2. How do I track my order?

Orders typically ship within 24 hours of receipt (orders placed before 11 am CT, Monday – Thursday will ship the same day), tracking information is sent via email as soon as your order ships to the email address on your order. If you have any questions about the status of your order, please email us at orders@letsbakebelieve.pltworkbench.com.

You can also track your order by logging into your account.

3. What if my package does not arrive?

Please make sure that the address and instructions associated with the address entered at checkout are correct. Also, please check with your mail carrier and neighbors to see if there may have been a delivery mistake.

If you still cannot locate your package, please email us at orders@letsbakebelieve.pltworkbench.com and we’ll do our best to work with the carrier.  We are not responsible for errors made in the order/address entry fields which result in our shipping company not being able to deliver. We cannot issue refunds for these lost packages.

4. Where can you ship to? Do you ship internationally?

We currently only ship to US addresses. International shipping is not available via LetsBakeBelieve.com at this time. For those looking to ship outside of our current shipping zones, you can find Bake Believe on Amazon. We are also in about half of Walmart stores nationwide. Visit our Store Locator to see if we’re in your local store.

Please keep in mind that chocolate does melt and high weather temperatures may affect product availability on LetsBakeBelieve.com.

5. Can you ship to PO Box addresses?

All orders from LetsBakeBelieve.com ship via UPS. Unfortunately, they do not deliver to P.O. boxes. P.O. boxes cannot be used as billing addresses.

6. Can you ship chocolate during the warm weather months?

Bake Believe ships all year round! During the warmer months, we include ice packs and thermal liners in each package.

We still cannot guarantee that the product will arrive completely unmelted, so please keep that in mind when placing orders during the summer and if you are shipping to a state that is warm year-round.

7. Do you offer refunds or replacements?

We offer a 100% satisfaction guarantee in the event of melted or uncommonly damaged orders placed through LetsBakeBelieve.com.

Please note: We do not issue a refund for minor or cosmetic damage in which consumption is not compromised. If you have an issue with your order, please contact orders@letsbakebelieve.pltworkbench.com within 7 days upon receipt. Please note that for minor damage to the products, we will not issue a refund as minor cosmetic damage does not affect the taste of our products. When submitting an inquiry, be sure to include photos so we can help identify what went wrong.

Although we are not responsible, if your order has been damaged in transit, we will also refund it.

We are unable to issue a refund for products that were not purchased through LetsBakeBelieve.com. If you are unsatisfied with products purchased through a local store or another online retailer, please request a refund from the store where the purchase was made.

8. What is your return policy?

We do not accept returns or replacements of any products, but we do want to ensure your experience with Bake Believe is an enjoyable one. Please contact orders@letsbakebelieve.pltworkbench.com with a detailed message regarding your online order issue and we will do our best to troubleshoot.

9. Damaged Order Policy

If an order is melted or receives excessive damage, we will replace it.

During warm weather product ships with ice packs and in protective thermal liners, however, packages should not be left outside in high temps for long periods of time.

If the provided ice pack(s) melt causing condensation, we will not refund this as minor cosmetic damage does not affect the taste of our products.